Returns & Warranty Policy

We are committed to full transparency about your rights as a customer. This policy applies to retail purchases made through the store or at our Aswan branch.

Quality inspection before handover
Returns within 14 days
Direct WhatsApp support

Quality Warranty

We guarantee that every piece matches the stated specifications in terms of metal, purity, and weight at the time of handover.
Craftsmanship and finishing are inspected before handover, along with an invoice detailing the piece's key information.
In the case of a clear manufacturing defect not caused by misuse, we commit to repair, replacement, or a refund as appropriate.

Return Policy (14 Days)

Customers may request a return or exchange within 14 days of receiving their order.
The piece must be in its original condition, with its packaging, accessories, and invoice.
Pieces that have been altered or engraved to a special request after handover are not accepted, unless agreed in advance.
Refunds are issued using the original payment method within a reasonable period after the piece is inspected at the store.

Cases Not Covered by the Policy

Scratches or damage resulting from everyday use or improper storage.
Custom pieces or those made to a specific size/design after the customer's final approval.
Seasonal offers marked "no returns" at the time of purchase.

Delivery & Exchange

Return shipping costs may be covered by Anubis if the reason is a manufacturing defect; otherwise they are borne by the customer.
For an exchange to a different size or model, any price difference applies once the replacement is available.

For Inquiries or Return Requests

01107774871

Branch

Aswan – Abbas Farid St., next to Al Ahli Bank

Please include your order number and invoice when contacting us to speed up processing.

Last updated: May 2026 — Anubis reserves the right to amend this policy with notice on the website.